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general conditions of sale


We invite you to carefully read these General Conditions of Sale before making a purchase. By making any purchase, you fully accept these General Conditions of Sale.
These general conditions of sale (hereinafter, "General Conditions") apply to all sales of products (hereinafter, "Products" or "Product") purchased through the website
m (hereinafter , "Site"). The use of the distance selling service described in these General Conditions to the buyer (hereinafter, "Customers" or the "Customer").
All commercial relations between Dermogenera  and the Cust
omer are governed exclusively by the following general conditions of sale, unless expressly waived by special conditions agreed in writing with Dermogenera  and countersigned by both parties for acceptance.
The Customer is required
to carefully read the General Conditions that have been made available to him on the Site, in order to allow them to be stored and reproduced by the Customer pursuant to art. 12 of the Legislative Decree 9 April 2003, n. 70. Contracts concluded with Dermogenera  (as defined below) through the Site are governed by Italian law and, in particular, by Legislative Decree 6 September 2005, n. 206 ("Consumer Code") and by Legislative Decree 9 April 2003, n. 70 (hereinafter, "Ecommerce Decree").





Legal Office:

Via Mazzini 28

Monterotondo RM 00015


Owner email address: 


Information relating to Dermogenera which can be sold remotely through the Site are available, with the relevant product codes, on the Site. The aforementioned information is provided in compliance with articles 52 and 53 of the Consumer Code. Product prices are exclusive of taxes and duties. Transport costs for the delivery of products to the customer's home and other charges attributable to the chosen payment method are excluded. All prices are expressed in €/EUR.


Payment can be made online, at the time of the Order, by the customer by credit card, Paypal, or bank transfer in advance (offline 'Manual Payment' option).
All Orders are payable in €/EUR, taxes and mandatory contributions included. Any bank charges will be borne exclusively by the customer (even in the event of a refund).
In case of non-payment or delayed payment of the Order by the Customer, Dermogenera reserves the right to apply default interest in an amount equal to the legal rate of interest starting from the tenth working day following the date of the Order or from the notification of the rejection of the bank payment.
Dermogenera reserves, in any case, the right to suspend or cancel, at its discretion and at any time, the execution of an Order and / or the shipment of the ordered products in the event of non-payment or partial payment of any amount charged. of the Customer, in case of delayed payment or in case of fraud or attempted fraud through the use of the Dermogenera  Website, also in relation to previous Orders.




Unless otherwise specified, the Products will be delivered by Dermogenera to the Shipping address indicated by the Customer.



An electronic invoice will be issued to you via email upon competition of your order. 


We ship our Products by courier. Deliveries are made on working days (Monday to Friday). In case of absence, the Customer, or the recipient of the ordered products, will receive a notice of attempted delivery, with which they can contact the carrier at the address indicated on the notice in order to organise a new delivery. In the event that it is expressly indicated by the Customer, or by the recipient of the ordered products, it will be possible to deliver the products to a third party.
If not contacted, the Carrier will carry out a further step, following the first step. In the event that after two delivery attempts it was not possible to deliver the package, the Customer or the recipient of the Order will receive a notice communicating the address of the Carrier's Center where the package will be stored for ten working days. The Customer or the recipient of the Order will be able to collect the package at this Center. At the end of this term the package will be returned to Dermogenera  and the Customer reimbursed, in the manner chosen at the discretion of Dermogenera, of the amount of your Order minus the shipping costs.
It is not possible to raise any dispute relating to the shipment itself in the event that the package appears to have been delivered. For this purpose, the Carrier's computer system is valid.


If the package appears damaged upon arrival by the courier, choose the "conditional acceptance" or "intact package control reserve" option: this is a formula that indicates that you have received the package, but that something may have gone wrong. If the package seems intact, but you assume that the contents could be damaged anyway (for example because you hear the sound of broken glass), still choose the formula with reserve.
The reserve allows you to check the content at a later time, since the courier by law does not allow you to open the package until you have signed.

ATTENTION: if you accept without reservation, sign a document that says that the package has arrived in perfect condition, and at that point it is impossible to request a refund. To accept a parcel with reserve, you need to fill in specific fields in the document that the courier will ask you to sign upon delivery. Each courier has its own procedures, so you should ask the driver who is doing the delivery what you need to do.
In order to allow us to refund / replace any goods damaged in transport, the Customer is required to provide photos of the damage as proof of the same.


If Dermogenera  is held responsible for the total or partial non-fulfillment of its obligations under the contract, the total compensation due to the Customer may in no case exceed 10% of the price of the goods that caused the damage.


As per current legislation, the customer has the right to withdraw within 14 days of receipt of the goods, calculated from the date of receipt of the package. To exercise the Right of Withdrawal, the Customer will send an e-mail to declaring that he wants to make use of the Right of Withdrawal, clearly indicating the date of the invoice, the number, description and quantity of the goods. Only after our confirmation, the goods must be returned only with traceable shipping. The returned goods must be new, undamaged, unused, undamaged and as originally sent. The shipping costs for the return are charged to the customer. The goods travel at the risk and peril of the Customer, so we recommend packing them properly to avoid damage during transport. When we have received the goods intact, we will refund the cost of the Products for which the withdrawal is exercised and any transport costs incurred to receive the Products. The refund will be made within 30 days from the date of receipt of the products covered by the withdrawal.



In accordance with the provisions of art. 53 of the Consumer Code, the Customer receives, at the time of execution of the contract, by email, the confirmation of receipt of the purchase order sent by the Customer. In case of non-receipt, we recommend checking your spam folder and entering the following email as verified sender:


No contract must be considered concluded between Dermogenera and the Customer if Dermogenera  has reasonable grounds to believe that the Customer is not operating on the basis of an effective and genuine interest in purchasing the products ordered, or is exercising the right of withdrawal in an abusive manner. In such cases, the order submitted by the Customer must be deemed to be ineffective. Dermogenera  will send the Customer, by e-mail, a communication certifying the failure to conclude the Contract, also taking care of the cancellation of any charge and / or expense charged to the Customer.


The information relating to the Products provided on the Site is constantly updated. However, the complete absence of errors cannot be guaranteed. Dermogenera reserves the right to correct errors, inaccuracies or omissions even after an order has been sent and also to change or update information at any time without prior notice.


We reserve the right to modify the site, policies and these General Conditions of Sale at any time to offer new products or services, or to comply with legal or regulatory provisions. You will be subject to the policies and terms of the General Conditions of Sale from time to time in force at the time you order products from us, unless any changes to these policies and terms are required by applicable law or competent authorities (in which case , they will also apply to orders you have previously placed). If any provision of these conditions is deemed invalid, null or for any reason inapplicable, this condition will not affect the validity and effectiveness of the other provisions.


These General Conditions are governed by Italian law and must be interpreted in accordance with Italian law. For disputes arising from the interpretation, validity and / or execution of these General Conditions, the mandatory territorial jurisdiction will be that of the European court.


Cosmetics cannot be considered a treatment for pathologies that require medical attention. The advice we provide cannot in any way replace those of a medical specialist. Before using any cosmetic product it is advised to carry out a tolerance test by applying it to a small area of ​​the body.

Dermogenera will not accept responsibilty in any way for the incorrect use of products or for any allergic reactions related to them.

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